The On- and Offline Classroom for Business Leaders
"I liked the event very much - the speakers were very high class and I had great conversations with other participants and I generated valuable business contacts."
Anett HötzelHead of Digitalization
Felix Schöller Group
"A great forum for discussing new ideas, making new contacts and learning from others. Good mix across industries, company sizes and their challenges."
Pranjal KothariCDO
Sparkasse Bremen
"The high quality of the speakers and their exciting presentations were very remarkable! The event offers excellent networking opportunities."
Alfred LiefFuture Solutions
Airbus
View the World Class Digital Customer Experience 2021, the Voice-Connected Business Europe 2021 or the Esports Sponsorship Best Practices 2021 separately.
THURSDAY, NOVEMBER 11TH
9:00
9:15
9:45
10:15
Benjamin Steen
Head of Customer Care ‑ Digital Licencing & Stadium
FC Bayern München
Deutschland
10:45
11:15
11:45
12:15
Swisscom Voice Assistant - A Holistic Digital Customer Experience
Brand Development in Esports - How Interstuhl Became a National Pioneer for Gaming Chairs with Backforce
Voice Undresses You
Swisscom Voice Assistant - A Holistic Digital Customer Experience
Brand Development in Esports - How Interstuhl Became a National Pioneer for Gaming Chairs with Backforce
Voice Undresses You
13:00
14:30
Dieter Perndl
Chief Executive Officer
Ubitec
Austria
Sindre Wimberger
Botfather WienBot
City of Vienna
Austria
Alexander Werle
Principal Consultant Life & Smart Technology
diffferent
Germany
Carsten Pietruck
Director Digital Solutions & Services
ABUS August Bremicker Söhne
Deutschland
14:45
15:00
Aymen Ismail
Head of Customer Engagement
smart Europe
Germany
Tomas Granryd
Head of Voice Platforms
Swedish Radio
Sweden
15:30
Thomas Schiffler
Product Owner SEMMI
DB Systel
Germany
Jannik Oberlies
Business Development @ SEMMI.ai
DB Systel
Germany
Sven Vanoeteren
Voice & Conversation ‑ User Experience Designer
ERGO
Germany
Sebastian Groth
Product Owner für Voice Assistants & Conversational Services
ERGO
Germany
16:00
Best Practice - Handling Fast Changing Content for Chat and Voice on Multiple Channels
Customer Engagement Contact Centers - From Cost Centers to Value-Generating Centers
From Robot to Avatar and Call-Center Agent - The Future of Holistic Digital Customer Service
Best Practice - Handling Fast Changing Content for Chat and Voice on Multiple Channels
Customer Engagement Contact Centers - From Cost Centers to Value-Generating Centers
From Robot to Avatar and Call-Center Agent - The Future of Holistic Digital Customer Service
New Growth Needs New Metrics - Sustainability in Digital Product Development
Challenges and Opportunities with Voice for Radio Broadcasters
Data-Driven Product Design for Voice Assistants in Customer Service
New Growth Needs New Metrics - Sustainability in Digital Product Development
Challenges and Opportunities with Voice for Radio Broadcasters
Data-Driven Product Design for Voice Assistants in Customer Service
How Brands are Winning in Esports
Bridging the Gap Between Casual and Competitive Gamers
Why Esports is the New Love Topic for Employer Branding
How Brands are Winning in Esports
Bridging the Gap Between Casual and Competitive Gamers
Why Esports is the New Love Topic for Employer Branding
16:45
17:15
17:45
Kristina Siepmann
Digital Innovation & Conversational Design
Nestlé
Germany
18:15
Michael McTear
Expert in Spoken Language Technologies & Conversational Interfaces
Ulster University
Irland
18:45
AR in Ecommerce - Augmented Shopping
AR in Ecommerce - Augmented Shopping
Designing CX of Tomorrow
Designing for More Natural Conversations - Challenges and Solutions
Designing CX of Tomorrow
Designing for More Natural Conversations - Challenges and Solutions
Esports? Gaming? Opportunity!
Not Every Potential Partner Accepted
Esports? Gaming? Opportunity!
Not Every Potential Partner Accepted
19:30
20:00
Engage in exciting conversations. Strengthen your network after a day full of knowledge sharing, groundbreaking presentations, and interesting conversations. Join delegates and speakers in the relaxed atmosphere of the event venue.
FRIDAY, NOVEMBER 12TH
9:00
9:15
Peter Glade
Commercial Director
SunExpress Airlines
Germany
9:45
Sebastian Hornung
Senior Manager Branded Entertainment
Porsche
Germany
10:15
Maja Sand-Grimnitz
Director Global Marketing & Gaming
EPOS
Denmark
10:45
11:15
Hans Walter
Head of Sales Customer Experience Management EMEA & APAC
Conduent
Germany
Paulo Azevedo
Senior Solutions Architect Voice Assistants and Customer Service
FlixBus
Germany
Dr. Carmen Martínez
Senior Conversational UX Designer
FlixBus
Deutschland
11:45
Carl Robinson
Host of the Voice Tech Podcast
Voice Tech Podcast
France
Carolina Held
Business Development Manager
Fraunhofer IAIS
Germany
Dorothee Kitz
Business Development Manager
Fraunhofer IAIS
Germany
Alexander Bochert
Senior Digital Marketing Manager
E wie einfach
Carsten Schulte
Senior Digital Marketing Manager
E wie einfach
12:15
Mission-Critical Services and Solutions for Exceptional Customer Experiences
Mission-Critical Services and Solutions for Exceptional Customer Experiences
Key Success Factors to Become an Endemic Esports Brand
SPEAKER - A Speech Assistant Platform »Made in Germany«
Key Success Factors to Become an Endemic Esports Brand
SPEAKER - A Speech Assistant Platform »Made in Germany«
Launching an Endemic Brand – in the Age of Esports Mayhem
Reaching the Digital Target Group - Recruitment, Marketing, Sales
Launching an Endemic Brand – in the Age of Esports Mayhem
Reaching the Digital Target Group - Recruitment, Marketing, Sales
13:00
14:30
Anne Küpper
Product Lead Audio and Voice Tech
Axel Springer Ideas Engineering
Germany
14:45
Matthias Boulliung
International eCommerce Platform Product Owner
Nestlé
Switzerland
15:15
Goh Hirose
Acceleration Leader & Startup Investment/Relations Manager
BNP Paribas Cardif
France
15:30
Aravoices – Exclusive Synthetic Voices for Media Brands
Local CX in a Global eCommerce Platform
Aravoices – Exclusive Synthetic Voices for Media Brands
Local CX in a Global eCommerce Platform
16:15
Vendors and consultants must book the Vendor Conference Pass to attend the conference.
Vendors and consultants must book this pass to attend the conference.
Employees of public institutions such as the government, military and universities can take advantage of this special price.
We are looking for the best practices that shape tomorrow's world. If you would like to contribute to this event as speaker, please fill out the speaker application form here.
Speaker ApplicationIf you have already been in contact with the event organization team and are confirming the details of your presentation, please access the speaker questionnaire here.
Register as a SpeakerDo you provide a solution or service that is relevant for the attending decision-makers and want to share your expertise with them to generate leads? Inquire here about your options.
As a registered attendee, visit the event’s online think tank where you can see your fellow attendees’ profiles and priorities to get in touch, arrange meetings and collaborate with your best networking opportunities. Also, your conference documentation awaits you in this World Class Business Leaders think tank.
Visit the Think Tank How to Use the Think Tank?Are you looking to make the most of your experience at the upcoming event? Take advantage of our exclusive event material!
Download our networking strategies guide, our confirmed speaker's list and much more.
Plus, gain access to exclusive content before and after the event.
Don't miss this opportunity to maximize your return on investment in the event and make the most of your experience! Download additional materials about the conference. You will find flyers, logos, banners, signature templates, and press releases.
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