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Sven Neweling

About

Head of CRM Strategy and Loyalty Programms at DB Fernverkehr AG

Transportation/Trucking/Railroad

Frankfurt am Main, Germany

Interests
  • Common
  • Vendor

My Knowledge Level
Customer Experience Management Customer Loyalty Pricing Customer Centricity User Experience and Engagement
My Personal Interests
Customer Centricity Customer Experience Management Customer Loyalty User Experience and Engagement Social Media Marketing
My Job Priorities
Customer Centricity Customer Experience Management Customer Loyalty User Experience and Engagement Customer Journey Mapping

Sales Management

Alliance / Channel Sales Management

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eCommerce

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Pricing

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Customer Relationship Management

Customer Centricity

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Customer Experience Management

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Customer Interface

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Customer Journey Mapping

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Customer Loyalty

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Market Communications

Customer Portals

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Digital Marketing

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Multi Channel Management

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Omnichannel Marketing

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Social Media Marketing

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Brand Management

Digital Branding

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Brand Engagement

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Brand Implementation

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Brand Strategy

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Co-Branding / Brand Partnerships

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Marketing Planning & Controlling

Online Marketing Strategy

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Competitive Analysis

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Marketing Automation

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Marketing Key Performance Indicators

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Marketing Performance Management

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Social Collaboration

User Experience and Engagement

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Market Strategy

Brand Leadership

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Maintaining and Strengthening the Market Position

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Market Segmentation and Differentiation

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Market-Driven Strategies

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Contact Information

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Elevator Pitch

My expertise is in Customer Loyalty, Customer Experience Management, Pricing and I am most involved in Customer Centricity, Customer Experience Management, and Customer Loyalty.

Positions

DB Fernverkehr AG

Head of CRM Strategy and Loyalty Programms