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Bernhard Gandolf

About

Geschäftsführer/Certified Management Consultant at eisq GmbH & Co. KG

Management Consulting

Osnabrück, Germany

Interests
  • Common
  • Vendor

My Knowledge Level
Call Center Management Customer Experience Management Customer Interface Customer Journey Mapping Customer Lifecycle Management
My Personal Interests
Customer Experience Management Customer Interface Customer Journey Mapping Customer Lifecycle Management Customer Service Strategies
My Job Priorities
Customer Experience Management Customer Journey Mapping Customer Lifecycle Management Customer Service Strategies Customer Value

Customer Relationship Management

CRM Outsourcing

My Knowledge Level
My Personal Interests
My Job Priorities

CRM in the Cloud

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My Personal Interests
My Job Priorities

Call Center Management

My Knowledge Level
My Personal Interests
My Job Priorities

Closed Loop Marketing

My Knowledge Level
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My Job Priorities

Collaborative CRM

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My Job Priorities

Digital Transformation

Big Data Analytics

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My Job Priorities

Content Strategy for Social Media

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My Job Priorities

Data Acquisition

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Data Insights

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Digital Disruption

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Quality Management

Business Process Quality

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My Personal Interests
My Job Priorities

Extending Quality Management Across the Enterprise

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My Personal Interests
My Job Priorities

Integration of Project, Quality and Risk Management

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Legal Aspects of Quality Management

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Product Liability Prevention

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Challenges

Bankruptcy

Currently dealing with

Has experience with

Concentration on Core Business

Currently dealing with

Has experience with

Greenfield Project

Currently dealing with

Has experience with

International Expansion

Currently dealing with

Has experience with

Major Business Transformation

Currently dealing with

Has experience with

Market Entry of a New Competitor

Currently dealing with

Has experience with

Post Merger Integration

Currently dealing with

Has experience with

Re-Branding

Currently dealing with

Has experience with

Turnaround

Currently dealing with

Has experience with

Contact Information

There is no public contact information for this user.

Elevator Pitch

My expertise is in Customer Experience Management, Call Center Management, Customer Interface and I am most involved in Customer Experience Management, Customer Journey Mapping, and Customer Lifecycle Management.

Positions

eisq GmbH & Co. KG

February 2009 - Present

Geschäftsführer/Certified Management Consultant