Photo
Fabian Kersten

About

Global Head of Digital Product / Customer Journey at Solvay

Chemicals

Amsterdam, Netherlands

Interests
  • Common
  • Vendor

My Knowledge Level
Brand Engagement Customer Journey Mapping Digital Strategy Customer Centricity Omnichannel Touchpoints
My Personal Interests
Customer Journey Mapping Digital Strategy AI in the Internet of Things Robotics and AI Customer Centricity
My Job Priorities
Brand Engagement Digital Strategy IT Change Management AI in the Internet of Things Robotics and AI

Brand Management

Brand Engagement

My Knowledge Level
My Personal Interests
My Job Priorities

Customer Relationship Management

Customer Journey Mapping

My Knowledge Level
My Personal Interests
My Job Priorities

Customer Centricity

My Knowledge Level
My Personal Interests
My Job Priorities

Omnichannel Touchpoints

My Knowledge Level
My Personal Interests
My Job Priorities

Digital Transformation

Digital Strategy

My Knowledge Level
My Personal Interests
My Job Priorities

IT Change / Project Management

IT Change Management

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My Personal Interests
My Job Priorities

IT Innovation / Product Management

IT Innovation Culture

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My Personal Interests
My Job Priorities

IT Product Lifecycle Management

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My Personal Interests
My Job Priorities

Internal Communications

Internal Communication and Employee Engagement

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My Personal Interests
My Job Priorities

Aligning Internal Communications with Business Objectives

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My Personal Interests
My Job Priorities

Change Communication

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My Personal Interests
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HR Strategies

Knowledge Management

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My Personal Interests
My Job Priorities

Employee Engagement Strategies

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My Personal Interests
My Job Priorities

Artificial Intelligence

AI in the Internet of Things

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My Personal Interests
My Job Priorities

Machine Learning

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My Personal Interests
My Job Priorities

Robotics and AI

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My Personal Interests
My Job Priorities

IT Architecture

User Experience Design

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My Personal Interests
My Job Priorities

Knowledge Management / Collaboration

Collaboration

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My Personal Interests
My Job Priorities

Leadership / Change

Communication and Conflict Management

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My Personal Interests
My Job Priorities

Establishing a Culture of Trust

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My Personal Interests
My Job Priorities

Executive Coaching

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Leading Change

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Teams and Team Development

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My Personal Interests
My Job Priorities

Learning & Development

Coaching and Mentoring

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My Personal Interests
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Market Communications

Customer Portals

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My Personal Interests
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Digital Marketing

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My Job Priorities

Email Campaigns

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My Personal Interests
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Multi Channel Management

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Online Communications

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My Personal Interests
My Job Priorities

Marketing Planning & Controlling

Marketing Automation

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My Personal Interests
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Marketing Key Performance Indicators

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My Personal Interests
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Marketing Reporting

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My Personal Interests
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Online Marketing Strategy

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Sales Management

eCommerce

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Contact Information

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Elevator Pitch

My expertise is in Customer Journey Mapping, Digital Strategy, Brand Engagement and I am most involved in AI in the Internet of Things, Digital Strategy, and Robotics and AI.

Positions

Solvay

Global Head of Digital Product / Customer Journey

Solvay

Global Head of Digital Product / Customer Journey