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Fabian Kersten

About

Global Head of Digital Product / Customer Journey at Solvay

Chemicals

Amsterdam, Netherlands

Interests
  • Common
  • Vendor

My Knowledge Level
Brand Engagement Customer Centricity Customer Journey Mapping Digital Strategy Omnichannel Touchpoints
My Personal Interests
Customer Centricity Customer Journey Mapping Digital Strategy Omnichannel Touchpoints AI in the Internet of Things
My Job Priorities
Brand Engagement Customer Centricity Digital Strategy IT Change Management Omnichannel Touchpoints

Brand Management

Brand Engagement

My Knowledge Level
My Personal Interests
My Job Priorities

Customer Relationship Management

Customer Centricity

My Knowledge Level
My Personal Interests
My Job Priorities

Customer Journey Mapping

My Knowledge Level
My Personal Interests
My Job Priorities

Omnichannel Touchpoints

My Knowledge Level
My Personal Interests
My Job Priorities

Digital Transformation

Digital Strategy

My Knowledge Level
My Personal Interests
My Job Priorities

IT Change / Project Management

IT Change Management

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My Personal Interests
My Job Priorities

IT Innovation / Product Management

IT Innovation Culture

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My Personal Interests
My Job Priorities

IT Product Lifecycle Management

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My Personal Interests
My Job Priorities

Internal Communications

Internal Communication and Employee Engagement

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My Personal Interests
My Job Priorities

Aligning Internal Communications with Business Objectives

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My Personal Interests
My Job Priorities

Change Communication

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My Personal Interests
My Job Priorities

HR Strategies

Knowledge Management

My Knowledge Level
My Personal Interests
My Job Priorities

Employee Engagement Strategies

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My Personal Interests
My Job Priorities

Artificial Intelligence

AI in the Internet of Things

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My Personal Interests
My Job Priorities

Machine Learning

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My Personal Interests
My Job Priorities

Robotics and AI

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My Personal Interests
My Job Priorities

IT Architecture

User Experience Design

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My Personal Interests
My Job Priorities

Knowledge Management / Collaboration

Collaboration

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My Personal Interests
My Job Priorities

Leadership / Change

Communication and Conflict Management

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My Personal Interests
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Establishing a Culture of Trust

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My Personal Interests
My Job Priorities

Executive Coaching

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Leading Change

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My Job Priorities

Teams and Team Development

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My Personal Interests
My Job Priorities

Learning & Development

Coaching and Mentoring

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Market Communications

Customer Portals

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My Personal Interests
My Job Priorities

Digital Marketing

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My Personal Interests
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Email Campaigns

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My Personal Interests
My Job Priorities

Multi Channel Management

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My Personal Interests
My Job Priorities

Online Communications

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My Personal Interests
My Job Priorities

Marketing Planning & Controlling

Marketing Automation

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My Personal Interests
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Marketing Key Performance Indicators

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My Personal Interests
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Marketing Reporting

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Online Marketing Strategy

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Sales Management

eCommerce

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My Job Priorities
 

Contact Information

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Elevator Pitch

My expertise is in Customer Centricity, Customer Journey Mapping, Brand Engagement and I am most involved in Customer Centricity, Digital Strategy, and Omnichannel Touchpoints.

Positions

Solvay

Global Head of Digital Product / Customer Journey

Solvay

Global Head of Digital Product / Customer Journey