Photo
Christian Velten

About

Strategic Lead Digital Customer Experience at Hoffmann La Roche

Pharmaceuticals

Basel, Basel-Stadt, Switzerland

Interests
  • Common
  • Vendor

My Knowledge Level
Digital Marketing Omnichannel Touchpoints User Experience and Engagement Customer Centricity Customer Experience Management
My Personal Interests
Omnichannel Touchpoints User Experience and Engagement Customer Centricity Customer Experience Management Customer Intelligence
My Job Priorities
Omnichannel Touchpoints User Experience and Engagement Customer Centricity Customer Experience Management Customer Intelligence

Artificial Intelligence

AI in the Internet of Things

My Knowledge Level
My Personal Interests
My Job Priorities

Machine Learning

My Knowledge Level
My Personal Interests
My Job Priorities

Algorithmic Game Theory and Computational Mechanism Design

My Knowledge Level
My Personal Interests
My Job Priorities

Computer Vision

My Knowledge Level
My Personal Interests
My Job Priorities

Deep Learning

My Knowledge Level
My Personal Interests
My Job Priorities

Customer Relationship Management

Automated Customer Support & Service

My Knowledge Level
My Personal Interests
My Job Priorities

Omnichannel Touchpoints

My Knowledge Level
My Personal Interests
My Job Priorities

CRM Outsourcing

My Knowledge Level
My Personal Interests
My Job Priorities

CRM in the Cloud

My Knowledge Level
My Personal Interests
My Job Priorities

Call Center Management

My Knowledge Level
My Personal Interests
My Job Priorities

Market Communications

Digital Marketing

My Knowledge Level
My Personal Interests
My Job Priorities

Advertising

My Knowledge Level
My Personal Interests
My Job Priorities

Affiliate Marketing

My Knowledge Level
My Personal Interests
My Job Priorities

Customer Portals

My Knowledge Level
My Personal Interests
My Job Priorities

Direct Marketing

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My Personal Interests
My Job Priorities

Social Collaboration

User Experience and Engagement

My Knowledge Level
My Personal Interests
My Job Priorities

Collaboration Vendor Selection

My Knowledge Level
My Personal Interests
My Job Priorities

Digital / Social Workplace

My Knowledge Level
My Personal Interests
My Job Priorities

Measuring Social Business Return on Investment

My Knowledge Level
My Personal Interests
My Job Priorities

Mobile Collaboration

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My Personal Interests
My Job Priorities

Innovation Management

Business Model Innovation

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My Personal Interests
My Job Priorities

Collaboration with Academic Institutions

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My Personal Interests
My Job Priorities

Cross-Border R&D Projects

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My Personal Interests
My Job Priorities

Cross-Industry Innovation Cooperations

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My Personal Interests
My Job Priorities

Customer-Led Innovation

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My Personal Interests
My Job Priorities

Internal Communications

Aligning Internal Communications with Business Objectives

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My Personal Interests
My Job Priorities

Blog, Microblogging

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My Personal Interests
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Change Communication

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My Personal Interests
My Job Priorities

Controlling and Evaluation

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My Personal Interests
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Internal Communication Strategy

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My Personal Interests
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Market Research

Analysis of Market Opportunities

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My Personal Interests
My Job Priorities

Consumption and Purchase Behavior

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My Personal Interests
My Job Priorities

Customer Surveys

My Knowledge Level
My Personal Interests
My Job Priorities

Identification of New and Emerging Markets

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My Personal Interests
My Job Priorities

Test Market Simulations

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My Personal Interests
My Job Priorities

Product Management

Product Development

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My Personal Interests
My Job Priorities

Product Differentiation

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My Personal Interests
My Job Priorities

Product Lifecycle Management

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My Personal Interests
My Job Priorities

Product Management Process Optimization

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My Personal Interests
My Job Priorities

Product Marketing

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My Personal Interests
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Product / Service Development

Evaluation of Existing Products

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My Personal Interests
My Job Priorities

Failure Modes and Effects Analysis

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My Personal Interests
My Job Priorities

Improvement of Operational Service Processes

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My Personal Interests
My Job Priorities

Product / Service Modification

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My Personal Interests
My Job Priorities

Product Guidelines

My Knowledge Level
My Personal Interests
My Job Priorities
 

Contact Information

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Elevator Pitch

My expertise is in Omnichannel Touchpoints, Digital Marketing, User Experience and Engagement and I am most involved in User Experience and Engagement, Omnichannel Touchpoints, and Customer Centricity.

Positions

SCITARI - Dr. Christian Velten Informationsdienste

January 1999 - October 2008

Founder and CEO

Novartis

November 2008 - June 2014

Knowledge Analyst

Actelion

June 2014 - December 2018

Global Medical Product Manager

Actelion (Janssen Pharmaceuticals)

June 2018 - October 2019

Lead Global Digital Strategy TA PH

Hoffmann La Roche

June 2019 - January 2022

Head Medical Customer Experience

Hoffmann La Roche

February 2022 - Present

Strategic Lead Digital Customer Experience

Education

TU Darmstadt

October 1988 - December 1993

Microbiology/Genetics - Dipl.-Biol. (Master)

Hannover Medical School/ University

May 1994 - December 1997

Molecular Biology - Dr. rer. nat. (PhD)