Photo
Jens Erasmus

About

Global Director Business Transformation at ZF Group

Automotive

Hannover, Germany

Interests
  • Common
  • Vendor

My Knowledge Level
Automated Customer Support & Service Digital Innovation Customer Centricity Customer Journey Mapping Digital Strategy
My Personal Interests
Customer Journey Mapping Digital Strategy Customer Centricity Digital Innovation Automated Customer Support & Service
My Job Priorities
Customer Journey Mapping Digital Strategy Customer Centricity Digital Innovation Automated Customer Support & Service

Customer Relationship Management

Automated Customer Support & Service

My Knowledge Level
My Personal Interests
My Job Priorities

Customer Centricity

My Knowledge Level
My Personal Interests
My Job Priorities

Customer Journey Mapping

My Knowledge Level
My Personal Interests
My Job Priorities

Digital Transformation

Digital Innovation

My Knowledge Level
My Personal Interests
My Job Priorities

Digital Strategy

My Knowledge Level
My Personal Interests
My Job Priorities
 

Challenges

Downsizing

Currently dealing with

Has experience with

Major Business Transformation

Currently dealing with

Has experience with

Post Merger Integration

Currently dealing with

Has experience with

Contact Information

There is no public contact information for this user.

Elevator Pitch

My expertise is in Automated Customer Support & Service, Digital Innovation, Customer Centricity and I am most involved in Customer Journey Mapping, Digital Strategy, and Customer Centricity.

Positions

ZF Group

Global Director Business Transformation

ZF Group

Global Director Business Transformation