Photo
Jörg Malang

About

SVP Customer Experience & Omnichannel at DERTOUR Group

Hospitality

Frankkfurt am Main, Hessen, Germany

Interests
  • Common
  • Vendor

My Knowledge Level
Customer Interface Customer Portals User Experience and Engagement eCommerce Customer Centricity
My Personal Interests
Customer Centricity Customer Experience Management Customer Journey Mapping Customer Loyalty Data Quality and CRM Systems
My Job Priorities
Customer Centricity Customer Experience Management Customer Journey Mapping Customer Loyalty Customer Interface

Customer Relationship Management

Customer Centricity

My Knowledge Level
My Personal Interests
My Job Priorities

Customer Experience Management

My Knowledge Level
My Personal Interests
My Job Priorities

Customer Interface

My Knowledge Level
My Personal Interests
My Job Priorities

Customer Journey Mapping

My Knowledge Level
My Personal Interests
My Job Priorities

Customer Loyalty

My Knowledge Level
My Personal Interests
My Job Priorities

Market Communications

Customer Portals

My Knowledge Level
My Personal Interests
My Job Priorities

Digital Marketing

My Knowledge Level
My Personal Interests
My Job Priorities

Multi Channel Management

My Knowledge Level
My Personal Interests
My Job Priorities

Omnichannel Marketing

My Knowledge Level
My Personal Interests
My Job Priorities

Social Media Marketing

My Knowledge Level
My Personal Interests
My Job Priorities

Brand Management

Digital Branding

My Knowledge Level
My Personal Interests
My Job Priorities

Public Relations

Digital Media Strategy

My Knowledge Level
My Personal Interests
My Job Priorities

Marketing Planning & Controlling

Online Marketing Strategy

My Knowledge Level
My Personal Interests
My Job Priorities

Social Collaboration

User Experience and Engagement

My Knowledge Level
My Personal Interests
My Job Priorities

Sales Management

eCommerce

My Knowledge Level
My Personal Interests
My Job Priorities
 

Contact Information

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Elevator Pitch

My expertise is in Customer Portals, Customer Interface, User Experience and Engagement and I am most involved in Customer Experience Management, Customer Centricity, and Customer Journey Mapping.

Positions

DERTOUR Group

SVP Customer Experience & Omnichannel

DERTOUR Group

SVP Customer Experience & Omnichannel