Photo
Kasia Gawlik

About

Customer Data and Privacy Director at Standard Chartered

Banking

Warschau, Poland

Interests
  • Common
  • Vendor

My Knowledge Level
Customer Centricity Customer Experience Management Customer Interface Customer Journey Mapping Omnichannel Marketing
My Personal Interests
Customer Experience Management Customer Interface Data Quality and CRM Systems Omnichannel Touchpoints Business Analysis
My Job Priorities
Customer Experience Management Customer Interface Business Analysis Centralization versus De-Centralization Continual Improvement

Customer Relationship Management

Customer Centricity

My Knowledge Level
My Personal Interests
My Job Priorities

Customer Experience Management

My Knowledge Level
My Personal Interests
My Job Priorities

Customer Interface

My Knowledge Level
My Personal Interests
My Job Priorities

Customer Journey Mapping

My Knowledge Level
My Personal Interests
My Job Priorities

Customer Loyalty

My Knowledge Level
My Personal Interests
My Job Priorities

Market Communications

Customer Portals

My Knowledge Level
My Personal Interests
My Job Priorities

Digital Marketing

My Knowledge Level
My Personal Interests
My Job Priorities

Multi Channel Management

My Knowledge Level
My Personal Interests
My Job Priorities

Omnichannel Marketing

My Knowledge Level
My Personal Interests
My Job Priorities

Social Media Marketing

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My Personal Interests
My Job Priorities

Brand Management

Digital Branding

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My Personal Interests
My Job Priorities

Brand Engagement

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My Personal Interests
My Job Priorities

Brand Implementation

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My Personal Interests
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Brand Strategy

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My Personal Interests
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Co-Branding / Brand Partnerships

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My Personal Interests
My Job Priorities

Corporate Management

Business Analysis

My Knowledge Level
My Personal Interests
My Job Priorities

Centralization versus De-Centralization

My Knowledge Level
My Personal Interests
My Job Priorities

Continual Improvement

My Knowledge Level
My Personal Interests
My Job Priorities

General Management in Transformation

My Knowledge Level
My Personal Interests
My Job Priorities

Implementation and Strategy Realization

My Knowledge Level
My Personal Interests
My Job Priorities

Data Protection

Corporate Security and Personal Privacy

My Knowledge Level
My Personal Interests
My Job Priorities

Data Protection Regulation

My Knowledge Level
My Personal Interests
My Job Priorities

Employee Data Protection

My Knowledge Level
My Personal Interests
My Job Priorities

Digital Transformation

Data Insights

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My Personal Interests
My Job Priorities

Digital Innovation

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My Personal Interests
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Digital Strategy

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My Personal Interests
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Gamification

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My Personal Interests
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IT Change / Project Management

Agile Migration

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My Personal Interests
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Communication of IT Topics within the Organization

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My Personal Interests
My Job Priorities

IT Change Management

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My Personal Interests
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IT Project Management

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My Personal Interests
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Management of IT Project Teams

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My Personal Interests
My Job Priorities

Quality Management

Integration of Project, Quality and Risk Management

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My Personal Interests
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Research

Customer Surveys as R&D Support

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My Personal Interests
My Job Priorities

Market Research as R&D Support

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My Job Priorities

Product Research as R&D Support

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My Personal Interests
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Qualitative Research

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My Personal Interests
My Job Priorities

Quantitative Research

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My Job Priorities
 

Contact Information

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Elevator Pitch

For over 20 years, I have been supporting organizations in designing, creating and implementing tools and products that provide the highest quality of customer and user experiences using the possibilities created by current technology and deep customer knowledge supported by data. I am currently involved in implementing solutions in the area of ​​customer data privacy.

Positions

Deloittte Digital CE

July 2016 - August 2021

Customer Experience Design Senior Manager

Standard Chartered

Customer Data and Privacy Director