The leading business conference

The On- and Offline Classroom for Business Leaders

"I liked the event very much - the speakers were very high class and I had great conversations with other participants and I generated valuable business contacts."

Anett Hötzel

Head of Digitalization

Felix Schöller Group

"A great forum for discussing new ideas, making new contacts and learning from others. Good mix across industries, company sizes and their challenges."

Pranjal Kothari

CDO

Sparkasse Bremen

"The high quality of the speakers and their exciting presentations were very remarkable! The event offers excellent networking opportunities."

Alfred Lief

Future Solutions

Airbus

How It Works

Like-minded peers show their latest developments, successes and failures in case study presentations
Get access easily to all speakers and delegates through Q&A sessions and hands-on workshops
Network face-to face as well as engage in the online Think Tank

Facts

Limited to

200

Attendees
Limited to

100

Companies

45

Speakers

80/20

End User / Vendor Ratio

Why attend?

Move freely between the tracks
Customize your program
Attend the sessions of most interest

Agenda

First day of conference

THURSDAY, NOVEMBER 11TH

9:00

Conference Opening by the Organizer and Welcome to the Chairman of the Stream

Aymen Ismail

Head of Customer Engagement
smart Europe
Germany

Conference Opening by the Organizer and Welcome to the Chairman of the Stream

Aymen Ismail

Head of Customer Engagement
smart Europe
Germany

Conference Opening by the Organizer and Welcome to the Moderator

Dr. Christoph Esslinger

Founder & Managing Director
VUI.agency
Deutschland

Conference Opening by the Organizer and Welcome to the Moderator

Dr. Christoph Esslinger

Founder & Managing Director
VUI.agency
Deutschland

Conference Opening by the Organizer and Welcome to the Moderator

Frank Ericson

Chief Commercial Officer
G‑Loot
Sweden

Conference Opening by the Organizer and Welcome to the Moderator

Frank Ericson

Chief Commercial Officer
G‑Loot
Sweden

9:15

Hannes Ricklefs

Lead Architect ‑ Technology, Strategy & Architecture
BBC
United Kingdom

Products and Pilots in Voice

Rob Farnell

Creative Director for Voice & AI
BBC
United Kingdom

9:45

Dr. Laura Dreessen

Conversational AI Strategist & VUI Architect
VUI.agency
Germany

Swisscom Voice Assistant - A Holistic Digital Customer Experience

Mihajlo Zivkovic

Program Manager Voice
Swisscom
Switzerland

10:15

“Nobody Can Separate Good Friends” - Loyalty to a Global Brand

Benjamin Steen

Head of Customer Care ‑ Digital Licencing & Stadium
FC Bayern München
Deutschland

10:45

Coffee Break with Networking

11:15

Niklas Timmermann

Founder
Skillshot
Germany

Brand Development in Esports - How Interstuhl Became a National Pioneer for Gaming Chairs with Backforce

Stefan Krumme

Head of Backforce
Backforce
Germany

11:45

Mirko Knoll

Senior Manager Connected Devices
Deutsche Telekom
Germany

Voice Undresses You

Bernhard Hochstätter

Executive Product Manager & Tribe Lead Voice Platform
Deutsche Telekom
Germany

12:15

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

Swisscom Voice Assistant - A Holistic Digital Customer Experience

Dr. Laura Dreessen (VUI.agency)
and
Mihajlo Zivkovic (Swisscom)

Brand Development in Esports - How Interstuhl Became a National Pioneer for Gaming Chairs with Backforce

Niklas Timmermann (Skillshot)
and
Stefan Krumme (Backforce)

Voice Undresses You

Mirko Knoll (Deutsche Telekom)
and
Bernhard Hochstätter (Deutsche Telekom)

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

Swisscom Voice Assistant - A Holistic Digital Customer Experience

Dr. Laura Dreessen (VUI.agency)
and
Mihajlo Zivkovic (Swisscom)

Brand Development in Esports - How Interstuhl Became a National Pioneer for Gaming Chairs with Backforce

Niklas Timmermann (Skillshot)
and
Stefan Krumme (Backforce)

Voice Undresses You

Mirko Knoll (Deutsche Telekom)
and
Bernhard Hochstätter (Deutsche Telekom)

13:00

Lunch with Networking

14:30

Best Practice - Handling Fast Changing Content for Chat and Voice on Multiple Channels

Dieter Perndl

Chief Executive Officer
Ubitec
Austria

Sindre Wimberger

Botfather WienBot
City of Vienna
Austria

Dieter Perndl

Chief Executive Officer
Ubitec
Austria

Best Practice - Handling Fast Changing Content for Chat and Voice on Multiple Channels

Sindre Wimberger

Botfather WienBot
City of Vienna
Austria

New Growth Needs New Metrics - Sustainability in Digital Product Development

Alexander Werle

Principal Consultant Life & Smart Technology
diffferent
Germany

Carsten Pietruck

Director Digital Solutions & Services
ABUS August Bremicker Söhne
Deutschland

Alexander Werle

Principal Consultant Life & Smart Technology
diffferent
Germany

New Growth Needs New Metrics - Sustainability in Digital Product Development

Carsten Pietruck

Director Digital Solutions & Services
ABUS August Bremicker Söhne
Deutschland

How Brands are Winning in Esports

Timo Krüger

Commercial Director Esports
Nielsen Sports
Germany

How Brands are Winning in Esports

Timo Krüger

Commercial Director Esports
Nielsen Sports
Germany

14:45

Bridging the Gap Between Casual and Competitive Gamers

Frank Ericson

Chief Commercial Officer
G‑Loot
Sweden

Bridging the Gap Between Casual and Competitive Gamers

Frank Ericson

Chief Commercial Officer
G‑Loot
Sweden

15:00

Customer Engagement Contact Centers - From Cost Centers to Value-Generating Centers

Aymen Ismail

Head of Customer Engagement
smart Europe
Germany

Customer Engagement Contact Centers - From Cost Centers to Value-Generating Centers

Aymen Ismail

Head of Customer Engagement
smart Europe
Germany

Challenges and Opportunities with Voice for Radio Broadcasters

Tomas Granryd

Head of Voice Platforms
Swedish Radio
Sweden

Challenges and Opportunities with Voice for Radio Broadcasters

Tomas Granryd

Head of Voice Platforms
Swedish Radio
Sweden

Building Community Through Esports

Ben Armstrong

Vice President
Game.tv
USA

Building Community Through Esports

Ben Armstrong

Vice President
Game.tv
USA

15:30

From Robot to Avatar and Call-Center Agent - The Future of Holistic Digital Customer Service

Thomas Schiffler

Product Owner SEMMI
DB Systel
Germany

Jannik Oberlies

Business Development @ SEMMI.ai
DB Systel
Germany

Thomas Schiffler

Product Owner SEMMI
DB Systel
Germany

From Robot to Avatar and Call-Center Agent - The Future of Holistic Digital Customer Service

Jannik Oberlies

Business Development @ SEMMI.ai
DB Systel
Germany

Data-Driven Product Design for Voice Assistants in Customer Service

Sven Vanoeteren

Voice & Conversation ‑ User Experience Designer
ERGO
Germany

Sebastian Groth

Product Owner für Voice Assistants & Conversational Services
ERGO
Germany

Sven Vanoeteren

Voice & Conversation ‑ User Experience Designer
ERGO
Germany

Data-Driven Product Design for Voice Assistants in Customer Service

Sebastian Groth

Product Owner für Voice Assistants & Conversational Services
ERGO
Germany

Why Esports is the New Love Topic for Employer Branding

Gian Luca Vitale

Management Consultant
PwC
Germany

Why Esports is the New Love Topic for Employer Branding

Gian Luca Vitale

Management Consultant
PwC
Germany

16:00

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

Digital Customer Experience

Best Practice - Handling Fast Changing Content for Chat and Voice on Multiple Channels

Dieter Perndl (Ubitec)
and
Sindre Wimberger (City of Vienna)

Customer Engagement Contact Centers - From Cost Centers to Value-Generating Centers

Aymen Ismail (smart Europe)

From Robot to Avatar and Call-Center Agent - The Future of Holistic Digital Customer Service

Thomas Schiffler (DB Systel)
and
Jannik Oberlies (DB Systel)

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

Digital Customer Experience

Best Practice - Handling Fast Changing Content for Chat and Voice on Multiple Channels

Dieter Perndl (Ubitec)
and
Sindre Wimberger (City of Vienna)

Customer Engagement Contact Centers - From Cost Centers to Value-Generating Centers

Aymen Ismail (smart Europe)

From Robot to Avatar and Call-Center Agent - The Future of Holistic Digital Customer Service

Thomas Schiffler (DB Systel)
and
Jannik Oberlies (DB Systel)

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

Voice-Connected Business Europe

New Growth Needs New Metrics - Sustainability in Digital Product Development

Alexander Werle (diffferent)
and
Carsten Pietruck (ABUS August Bremicker Söhne)

Challenges and Opportunities with Voice for Radio Broadcasters

Tomas Granryd (Swedish Radio)

Data-Driven Product Design for Voice Assistants in Customer Service

Sven Vanoeteren (ERGO)
and
Sebastian Groth (ERGO)

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

Voice-Connected Business Europe

New Growth Needs New Metrics - Sustainability in Digital Product Development

Alexander Werle (diffferent)
and
Carsten Pietruck (ABUS August Bremicker Söhne)

Challenges and Opportunities with Voice for Radio Broadcasters

Tomas Granryd (Swedish Radio)

Data-Driven Product Design for Voice Assistants in Customer Service

Sven Vanoeteren (ERGO)
and
Sebastian Groth (ERGO)

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

Esports Sponsorship Best Practices

How Brands are Winning in Esports

Timo Krüger (Nielsen Sports)

Bridging the Gap Between Casual and Competitive Gamers

Frank Ericson (G‑Loot)

Why Esports is the New Love Topic for Employer Branding

Gian Luca Vitale (PwC )

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

Esports Sponsorship Best Practices

How Brands are Winning in Esports

Timo Krüger (Nielsen Sports)

Bridging the Gap Between Casual and Competitive Gamers

Frank Ericson (G‑Loot)

Why Esports is the New Love Topic for Employer Branding

Gian Luca Vitale (PwC )

16:45

Coffee Break with Networking

17:15

Please visit one of the other streams

Multilingual Conversation Design

Margareth Jabczynski

Lead Conversation Designer
Vodafone
Germany

Multilingual Conversation Design

Margareth Jabczynski

Lead Conversation Designer
Vodafone
Germany

Esports? Gaming? Opportunity!

Michael Heina

International Sector Director ‑ ESports and Gaming
YouGov
Germany

Esports? Gaming? Opportunity!

Michael Heina

International Sector Director ‑ ESports and Gaming
YouGov
Germany

17:45

Please visit one of the other streams

Designing CX of Tomorrow

Kristina Siepmann

Digital Innovation & Conversational Design
Nestlé
Germany

Designing CX of Tomorrow

Kristina Siepmann

Digital Innovation & Conversational Design
Nestlé
Germany

Not Every Potential Partner Accepted

Christoph Timm

Co‑Founder
Nigma Galaxy
United Arab Emirates

Not Every Potential Partner Accepted

Christoph Timm

Co‑Founder
Nigma Galaxy
United Arab Emirates

18:15

AR in Ecommerce - Augmented Shopping

Gintaras Dakinis

Team Lead
Vinted
Lithuania

AR in Ecommerce - Augmented Shopping

Gintaras Dakinis

Team Lead
Vinted
Lithuania

Designing for More Natural Conversations - Challenges and Solutions

Michael McTear

Expert in Spoken Language Technologies & Conversational Interfaces
Ulster University
Irland

Designing for More Natural Conversations - Challenges and Solutions

Michael McTear

Expert in Spoken Language Technologies & Conversational Interfaces
Ulster University
Irland

Improving Brand Consideration in a Critical Esports Target Group

Arnoud Schonis

Project Manager eSports
Eredivisie CV
The Netherlands

Improving Brand Consideration in a Critical Esports Target Group

Arnoud Schonis

Project Manager eSports
Eredivisie CV
The Netherlands

18:45

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

Digital Customer Experience

AR in Ecommerce - Augmented Shopping

Gintaras Dakinis (Vinted)

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

Digital Customer Experience

AR in Ecommerce - Augmented Shopping

Gintaras Dakinis (Vinted)

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

Voice-Connected Business Europe

Designing CX of Tomorrow

Kristina Siepmann (Nestlé)

Designing for More Natural Conversations - Challenges and Solutions

Michael McTear (Ulster University)

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

Voice-Connected Business Europe

Designing CX of Tomorrow

Kristina Siepmann (Nestlé)

Designing for More Natural Conversations - Challenges and Solutions

Michael McTear (Ulster University)

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

Esports Sponsorship Best Practices

Esports? Gaming? Opportunity!

Michael Heina (YouGov)

Not Every Potential Partner Accepted

Christoph Timm (Nigma Galaxy)

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

Esports Sponsorship Best Practices

Esports? Gaming? Opportunity!

Michael Heina (YouGov)

Not Every Potential Partner Accepted

Christoph Timm (Nigma Galaxy)

19:30

Summary of the First Day of the Conference and Start-Up Pitches

20:00

Evening Reception with Sparkling Wine, Snacks and Networking

Engage in exciting conversations. Strengthen your network after a day full of knowledge sharing, groundbreaking presentations, and interesting conversations. Join delegates and speakers in the relaxed atmosphere of the event venue.

Second day of conference

FRIDAY, NOVEMBER 12TH

9:00

Day 2 Opening by the Organizer and Welcome to the Moderator

Aymen Ismail

Head of Customer Engagement
smart Europe
Germany

Day 2 Opening by the Organizer and Welcome to the Moderator

Aymen Ismail

Head of Customer Engagement
smart Europe
Germany

Day 2 Opening by the Organizer and Welcome to the Moderator

Dr. Christoph Esslinger

Founder & Managing Director
VUI.agency
Deutschland

Day 2 Opening by the Organizer and Welcome to the Moderator

Dr. Christoph Esslinger

Founder & Managing Director
VUI.agency
Deutschland

Day 2 Opening by the Organizer and Welcome to the Moderator

Frank Ericson

Chief Commercial Officer
G‑Loot
Sweden

Day 2 Opening by the Organizer and Welcome to the Moderator

Frank Ericson

Chief Commercial Officer
G‑Loot
Sweden

9:15

Making Lemonade out of Lemons - How to Drive Significant Change in Marketing During a Crisis

Peter Glade

Commercial Director
SunExpress Airlines
Germany

9:45

Key Success Factors to Become an Endemic Esports Brand

Sebastian Hornung

Senior Manager Branded Entertainment
Porsche
Germany

10:15

Launching an Endemic Brand – in the Age of Esports Mayhem

Maja Sand-Grimnitz

Director Global Marketing & Gaming
EPOS
Denmark

10:45

Coffee Break with Networking

11:15

Mission-Critical Services and Solutions for Exceptional Customer Experiences

Hans Walter

Head of Sales Customer Experience Management EMEA & APAC
Conduent
Germany

Mission-Critical Services and Solutions for Exceptional Customer Experiences

Hans Walter

Head of Sales Customer Experience Management EMEA & APAC
Conduent
Germany

Conversational Interfaces and the Human Experience

Paulo Azevedo

Senior Solutions Architect Voice Assistants and Customer Service
FlixBus
Germany

Dr. Carmen Martínez

Senior Conversational UX Designer
FlixBus
Deutschland

Paulo Azevedo

Senior Solutions Architect Voice Assistants and Customer Service
FlixBus
Germany

Conversational Interfaces and the Human Experience

Dr. Carmen Martínez

Senior Conversational UX Designer
FlixBus
Deutschland

Please visit one of the other streams

11:45

Host in the Machine - Creating Branded Podcasts with Conversational A.I.

Carl Robinson

Host of the Voice Tech Podcast
Voice Tech Podcast
France

Host in the Machine - Creating Branded Podcasts with Conversational A.I.

Carl Robinson

Host of the Voice Tech Podcast
Voice Tech Podcast
France

SPEAKER - A Speech Assistant Platform »Made in Germany«

Carolina Held

Business Development Manager
Fraunhofer IAIS
Germany

Dorothee Kitz

Business Development Manager
Fraunhofer IAIS
Germany

Carolina Held

Business Development Manager
Fraunhofer IAIS
Germany

SPEAKER - A Speech Assistant Platform »Made in Germany«

Dorothee Kitz

Business Development Manager
Fraunhofer IAIS
Germany

Reaching the Digital Target Group - Recruitment, Marketing, Sales

Alexander Bochert

Senior Digital Marketing Manager
E wie einfach

Carsten Schulte

Senior Digital Marketing Manager
E wie einfach

Alexander Bochert

Senior Digital Marketing Manager
E wie einfach

Reaching the Digital Target Group - Recruitment, Marketing, Sales

Carsten Schulte

Senior Digital Marketing Manager
E wie einfach

12:15

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

Digital Customer Experience

Mission-Critical Services and Solutions for Exceptional Customer Experiences

Hans Walter (Conduent)

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

Digital Customer Experience

Mission-Critical Services and Solutions for Exceptional Customer Experiences

Hans Walter (Conduent)

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

Voice-Connected Business Europe

Key Success Factors to Become an Endemic Esports Brand

Sebastian Hornung (Porsche)

SPEAKER - A Speech Assistant Platform »Made in Germany«

Carolina Held (Fraunhofer IAIS)
and
Dorothee Kitz (Fraunhofer IAIS)

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

Voice-Connected Business Europe

Key Success Factors to Become an Endemic Esports Brand

Sebastian Hornung (Porsche)

SPEAKER - A Speech Assistant Platform »Made in Germany«

Carolina Held (Fraunhofer IAIS)
and
Dorothee Kitz (Fraunhofer IAIS)

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

Esports Sponsorship Best Practices

Launching an Endemic Brand – in the Age of Esports Mayhem

Maja Sand-Grimnitz (EPOS)

Reaching the Digital Target Group - Recruitment, Marketing, Sales

Alexander Bochert (E wie einfach)
and
Carsten Schulte (E wie einfach)

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

Esports Sponsorship Best Practices

Launching an Endemic Brand – in the Age of Esports Mayhem

Maja Sand-Grimnitz (EPOS)

Reaching the Digital Target Group - Recruitment, Marketing, Sales

Alexander Bochert (E wie einfach)
and
Carsten Schulte (E wie einfach)

13:00

Lunch with Networking

14:30

Aravoices – Exclusive Synthetic Voices for Media Brands

Anne Küpper

Product Lead Audio and Voice Tech
Axel Springer Ideas Engineering
Germany

14:45

Local CX in 
a Global eCommerce Platform

Matthias Boulliung

International eCommerce Platform Product Owner
Nestlé
Switzerland

15:15

The Missing Link - The Importance of Emotions in the Digital World

Goh Hirose

Acceleration Leader & Startup Investment/Relations Manager
BNP Paribas Cardif
France

15:30

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

Aravoices – Exclusive Synthetic Voices for Media Brands

Anne Küpper (Axel Springer Ideas Engineering)

Local CX in 
a Global eCommerce Platform

Matthias Boulliung (Nestlé)

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

Aravoices – Exclusive Synthetic Voices for Media Brands

Anne Küpper (Axel Springer Ideas Engineering)

Local CX in 
a Global eCommerce Platform

Matthias Boulliung (Nestlé)

16:15

End of the Conference

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Vendors and consultants must book the Vendor Conference Pass to attend the conference.

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Vendors and consultants must book this pass to attend the conference.

€1.999,00

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Employees of public institutions such as the government, military and universities can take advantage of this special price.

€699,00

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Visit the Think Tank  How to Use the Think Tank? 

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